Effective Date: April 25, 2024

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Welcome to Formosa Tea Co.!

These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully before making any purchases.

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1. Product Information:
   - We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we cannot guarantee that all information is always accurate and error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

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2. Ordering and Payment:
   - By placing an order on our website, you are making an offer to purchase our products. All orders are subject to acceptance and availability.
   - Prices are displayed in GBP and include applicable taxes. Shipping charges may apply and will be added to the total cost of your order.
   - Payment can be made using the payment methods accepted on our website. We use secure payment processing to protect your payment information.

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3. Shipping and Delivery:
   - We aim to dispatch orders within the chosen method of delivery timeframe. Delivery times may vary depending on your location and the shipping method selected.

 - We are not responsible for delays or errors caused by third-party shipping carriers. Once your order has been dispatched, we will provide you with tracking information to monitor the status of your delivery.

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4. Returns and Refunds:
   - We want you to be satisfied with your purchase. However, due to food safety and hygiene reasons, products can only be returned if they were damaged upon arrival. If you receive a damaged item, please notify us within 3 days of receiving your order to request a return or exchange. Returned items must be in their original condition and packaging. Refunds will be issued to the original payment method upon receipt and inspection of the returned items.

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5. Intellectual Property:
   - All content on our website, including text, images, logos, and trademarks, is the property of Formosa Tea Co. and protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our prior written consent.

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6. Limitation of Liability:
   - To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or the purchase of our products.

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7. Governing Law:
   - These Terms and Conditions will be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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8. Changes to Terms and Conditions:
   - We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website after any changes indicates your acceptance of the updated Terms and Conditions.

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9. Contact Us:
   - If you have any questions or concerns about these Terms and Conditions, please contact us via the customer contact form.

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Thank you for shopping with Formosa Tea Co.!